MYSTERY SHOPPER

Evaluate your quality and improve your services to satisfy your customers

Thanks to the expert and external eye of our mystery shopper, we will be able to give you the vision that your customers have when they come to your home.

We can show you your strengths and weaknesses in the face of growing competition in the hotel industry.

Our objective is to provide you with a complete report concerning reception, service in general, services offered, anticipation of requests but above all human relations.

You will receive a complete analysis integrating all the results for each service of your establishment.

But above all, we will bring you solutions, recommendations to adapt to the competition, to bring the “little extra” that will make the difference for your customers.

Thanks to this analysis, you will be able to improve your quality of service, respect your commitments to your customers, train and motivate your teams to offer the best of themselves.