Two weeks onsite, one step closer to excellence
At Luxury Hospitality Consulting (LHC), we believe that true excellence can only be measured in the field. That’s why we offer a 2-week onsite audit, immersing ourselves in your property to evaluate every detail that shapes your guest experience and your financial performance.
Our experts live your hotel the way your guests do — from the first impression at check-in to the last interaction at departure — while also working closely with your teams and management to uncover opportunities for improvement.
What We Audit
During the onsite audit, our consultants will carefully analyze:
- Hotel Operations – reception, housekeeping, maintenance, and overall guest journey.
- Food & Beverage Outlets – restaurant efficiency, menu engineering, bar concept, service standards, and profitability.
- Spa & Wellness – guest flow, treatment offer, atmosphere, and retail potential.
- Staff Performance – service quality, training needs, and team alignment with brand values.
- Financial Impact – cost control, revenue streams, upselling opportunities.
- Guest Experience – from comfort and design to emotional engagement and loyalty triggers.
- Standard Operating Procedures (SOP) – Review of existing SOPs with recommendations for additions, improvements, and alignment with best practices.
- Digital Presence – Evaluation of SEO, online reputation, and social media strategy to ensure consistency with the property’s brand image.
How It Works
- Immersion – Our consultants stay onsite for 2 weeks, blending observation with real guest interactions.
- Collaboration – We meet with management and teams to understand internal processes and challenges.
- Benchmarking – Your property is compared with industry best practices and direct competitors.
- Action Plan – At the end of the audit, you receive a detailed report with strategic recommendations, prioritized actions, and revenue-oriented solutions.
Why Choose LHC?
- Independent Perspective – Fresh, unbiased eyes to spot blind spots.
- Luxury Expertise – Deep knowledge of international 5-star hospitality standards.
- Tailored Solutions – Each recommendation is designed for your property’s unique DNA.
- Long-Term Results – Our audits aim not only to improve the guest journey but also to increase revenue and brand reputation.
Ready to Elevate Your Property?
A 2-week onsite audit is the first step toward transforming your hotel into a destination of excellence.
Contact us today to schedule your audit.