The best procedures and standards adapted for your property
Luxury hospitality Consulting will help you to create and / or adapt your procedures and standards according to your establishment.
Indeed, training remains the key to success. A new employee in the company, setting up a new procedure, each department must have a binder of instructions and procedures that must be followed by each member of the team.
Each hotel being different, we will adapt all the SOP (Standard Operating Procedure) to your department.
In collaboration with your department head, we will create procedures, illustrated by photos, so that each one of them are as clear and comprehensible as possible.
FAQ for ADAPTED PROCEDURES
Q: What are adapted procedures in the context of luxury hospitality consulting?
A: Adapted procedures are custom Standard Operating Procedures (SOPs) designed specifically for your property. Rather than applying generic templates, we work with your department heads to create clear, illustrated protocols that reflect your brand standards, team structure, and daily operations.
Q: Why do luxury hotels need customized SOPs rather than generic ones?
A: Every hotel operates differently — your layout, clientele, team composition, and service culture are unique. Generic SOPs often miss property-specific nuances that matter in luxury service delivery. Adapted procedures ensure that every team member follows guidelines that are realistic, relevant, and aligned with your actual operations.
Q: Which departments are covered by your SOP development service?
A: We develop procedures for any department — including front office, housekeeping, food & beverage, concierge, spa, and reservations. The scope is determined by your needs and priorities, in close collaboration with each department head.
Q: Are the procedures illustrated, and how are they made accessible to teams?
A: Yes. All procedures are illustrated with photos to make them as clear and practical as possible. The goal is for every team member — including new hires — to be able to understand and follow the procedures independently, without constant supervision.
Q: How long does it take to develop customized SOPs for a luxury hotel?
A: The timeline depends on the number of departments and complexity of your operations. We work efficiently in close collaboration with your team, prioritizing the most critical procedures first and building a complete binder over the course of the engagement.